Here is the final, formatted version of the **FAQ** section for the **Youri Mood** website, incorporating the short introductory text and contact details you provided.
Frequently Asked Questions
We’re Here to Help
Find answers here to the most common questions regarding orders, sizing, shipping, payment, exchanges, and returns. If you can't find the answer you're looking for, contact us directly, and our customer service team will assist you promptly.
1. What products does Youri offer?
We offer a diverse selection of carefully curated children's clothing and toys, suitable for everyday wear, gifts,
2. How can I place an order?
Select the product and choose the size or color (if applicable), add it to your shopping cart, enter your delivery details, choose your preferred payment method, and confirm the order. You will receive a message confirming that your order has been received.
3. How do I determine the right size?
You can refer to the size guide available on the product page before completing your order. If you need assistance, please contact us and provide the child's age and height, or the size they usually wear.
4. Do the photos accurately reflect the actual product?
We strive to provide clear photos and descriptions of our products; however, slight color variations may occur due to photography lighting or your phone/computer screen settings.
5. Are the products suitable for gifting?
Yes, many of our products make excellent gifts. You can contact us before placing your order to inquire about gift-wrapping options or adding a gift note, if available
6. What payment methods are available?
Available payment methods are displayed during checkout and may include Cash on Delivery (COD), bank cards, e-wallets, or bank transfers.
7. Is Cash on Delivery available?
Cash on Delivery is available in areas covered by the service, provided the option appears during checkout. Additional conditions or fees may apply depending on the delivery location.
8. How long does order processing and shipping take?
Orders are processed within **1 to 3 business days**, and delivery times vary by governorate or delivery area. You will be contacted when your order is dispatched or when a delivery time is scheduled.
9. How much does shipping cost?
Shipping fees vary based on the delivery address, order value, and any active shipping promotions. The final cost is displayed before you confirm your order.
10. Do you deliver to all governorates?
We deliver to areas and governorates available for selection when you enter your address during checkout. If your area does not appear, please contact customer service to check if shipping is available to your location.
11. How can I track my order?
Once your order has shipped, you can contact us—providing your order number, name, and the phone number used for the order—to get shipment status and delivery details.
12. Can I modify or cancel my order?
You can modify or cancel your order before processing begins or before it is handed over to the shipping company. Please contact us as soon as possible with your order number, and we will do our best to assist you based on the order's status.
13. Can I exchange the product?
You may request an exchange within **14 days** of receiving your order, provided the product is unused and in its original condition, with all packaging and labels (if any) intact.
14. Can I return the product and get a refund?
You may request a return in accordance with our approved return policy, provided the product is unused and in its original condition. Returns are not accepted for products that have been used or damaged after receipt, or for products explicitly excluded on the product page.
15. Who covers the shipping costs for exchanges or returns?
If the exchange or return is due to a product error, the delivery of an incorrect item, or a defect, we will cover the shipping costs after reviewing the case. However, if the reason is a change of size or color, or a personal preference, the customer may be responsible for shipping fees in accordance with our policy.
16. What should I do if I receive a damaged or incorrect product?
Please contact us within **24 hours** of receiving your order, providing your order number and clear photos of the product and its packaging. We will review the case and take appropriate action as quickly as possible.
17. Are the toys safe for children?
We list the recommended age, usage instructions, and safety warnings on the product page whenever available. Please follow the usage instructions and supervise children, especially when using toys that contain small parts.
18. Can I reserve a product that is currently out of stock?
If a product is currently unavailable, you can check the website or contact us to find out when it will be back in stock, subject to supply schedules and availability.
19. How can I contact customer service?
You can contact the customer service team via:
- **WhatsApp:** +20 155 808 0455
- **Email:** customersupport@yourimood.com
- Messages on our social media pages
Please include your order number when inquiring about an existing order so we can assist you more quickly.