Shipping policy

We deliver across Cairo, Giza, and all governorates of the Arab Republic of Egypt. 

Delivery fees and timelines may vary depending on the governorate, location, and shipment size. 

If an address is outside the courier’s coverage area, our Customer Support team will contact the customer to offer a suitable solution before confirming the order. 

Orders are prepared within 1–2 business days after order confirmation. 

Orders placed during official holidays, peak seasons, or promotional periods may require additional processing time. 

Youri reserves the right to cancel or amend an order if an item is unavailable, customer details cannot be verified, or there is a clear pricing or product-information error. The customer will be contacted before any action is taken. 

Cairo & Giza: 2–4 business days after order processing. 

Other Egyptian governorates: 3–7 business days after order processing. 

These timelines are estimates and may be affected by courier conditions, public holidays, weather, or remote-area coverage. 

Final shipping fees are clearly displayed during checkout before the order is confirmed. 

Youri may offer free shipping above a specified order value or during promotions, subject to the terms announced for the offer. 

Shipping fees and cash-on-delivery fees, if applicable, are non-refundable unless the return is due to an error by Youri or the item is damaged or incorrect. 

Please ensure your name, phone number, and full address are entered correctly to avoid delivery delays. 

Upon delivery, please check the package condition and confirm that the items match your order. 

If you receive an incorrect, missing, or damaged item, please take photos of the item and outer packaging and contact us within 24 hours via WhatsApp or email. 

If the courier cannot reach the customer, or delivery fails because of an incorrect address or phone number, the order may be returned to our warehouse. 

Youri may request payment of a new shipping fee before resending the order. 

We reserve the right to restrict or suspend cash-on-delivery for accounts with repeated uncollected orders without prior notice.