Refund policy

Exchange or return requests may be made within 14 days of receiving the order. 

Items must be unused, unwashed, undamaged, in their original condition, suitable for resale, and returned with all tags, packaging, accessories, and proof of purchase/order number. 

Youri reserves the right to decline a request if these conditions are not met. 

Size or colour exchanges may be requested within 14 days of delivery, subject to availability. 

The customer bears exchange shipping costs based on the courier’s applicable price at the time of the request. Fees depend on the customer’s address, governorate, and shipment size. 

The customer will not be charged shipping fees if the exchange is due to an error by Youri, including an incorrect item, size, or colour, or a confirmed manufacturing defect or damage. 

If the replacement item costs more, the customer pays the difference. If it costs less, the difference will be refunded through an appropriate payment method or provided as store credit, as agreed with the customer. 

One exchange is permitted per order unless the issue is due to a confirmed error or defect by Youri. 

Returns may be requested within 14 days of delivery, provided all eligibility conditions are met. 

Once the returned item is received and inspected, approval or rejection will be confirmed within 2–5 business days. 

Approved refunds for item value will be processed within 7–14 business days using an appropriate method. Cash-on-delivery refunds are made by bank transfer or e-wallet after the required details are provided. 

The customer bears return shipping costs based on the courier’s applicable price at the time of the request. Original shipping and cash-on-delivery fees, if any, are non-refundable. 

No fees will be charged to the customer if the item is incorrect, damaged, has a manufacturing defect, or does not match the order. 

Underwear, swimwear, and socks, for hygiene reasons. 

Items that have been washed, worn, or had their tags removed. 

Items that are soiled, damaged, or show signs of use. 

Toys or products with sealed packaging that has been opened or products that have been used, unless a manufacturing defect exists. 

Customised or made-to-order items, such as pieces printed with a child’s name or a custom design. 

Sale or final-clearance items where this restriction was clearly stated at the time of purchase. 

These exclusions do not affect the customer’s rights where an item is defective or does not match the order. 

If you receive a damaged, defective, missing, or incorrect item, please contact us within 24 hours of delivery with clear photos or video of the item, packaging, and order number. 

After reviewing and confirming the case, Youri will offer a free replacement or a full refund, including shipping fees where the issue is confirmed to be our error. 

We may request the item back for inspection before approving an exchange or refund. 

Orders may be cancelled free of charge before they are prepared or handed to the courier by contacting us and providing the order number. 

Once an order has been handed to the courier, cancellation cannot be guaranteed. The customer may request a return after delivery under this policy. 

If a prepaid order is approved for cancellation, the refund will be processed within 7–14 business days. The time it takes to appear in the customer’s account may vary by bank or payment provider.