We want you to be happy with every Youri order. If something isn’t right, please contact us and we’ll do our best to help.
Return Eligibility
You may request a return or exchange within 14 days of receiving your order.
To be eligible:
• The item must be unused and in its original condition.
• All tags, labels, accessories, and original packaging must be included.
• You must provide your order number and proof of purchase.
• Clothing must not have been worn, washed, damaged, or altered.
• Toys must be unused, complete, and returned in their original packaging.
Non-Returnable Items
Returns or exchanges may not be accepted for:
• Used, washed, damaged, or incomplete products.
• Items returned without their original packaging or accessories.
• Clearance or final-sale items, unless they arrive damaged or incorrect.
• Personalised products.
• Items that cannot be returned for hygiene or safety reasons, when clearly stated on the product page.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us within 12 HOURS of delivery.
Please send:
• Your order number.
• Clear photos or videos of the product.
• Photos of the package and shipping label.
• A short description of the issue.
Please keep the product and its original packaging until our team reviews your request.
Exchanges
Exchanges depend on product availability.
If the requested size, colour, or product is unavailable, we may offer an alternative product, store credit, or a refund according to the approved return.
How to Request a Return or Exchange
Contact us through:
Email:
customersupport@yourimood.com
WhatsApp:
+20 155 808 0455
Please include your order number and the reason for your request.
Do not send any product back before receiving return instructions from our team.
Return Shipping
Return or exchange shipping charges are handled as follows:
• If the product is damaged, defective, or incorrect, Youri will review the case and confirm the available solution.
• For change-of-mind, size, or colour requests, the customer may be responsible for return and reshipping costs.
• Delivery charges are not refundable unless the order arrived damaged, defective, or incorrect.
Refunds
Once the returned item is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be processed using the original payment method or another agreed method.
Processing times may vary depending on the payment provider or bank.
Order Cancellations
To request an order cancellation, contact us as soon as possible.
We cannot guarantee cancellation after the order has been prepared or handed to the courier.
Customer Support Hours
Saturday to Thursday
8:00 AM – 8:00 PM
We aim to respond within one business day.